Job Description

Role Description

Supports SSM Health’s Mission through transformational workforce initiatives that drive operational excellence, margin improvement, and ensure overall workforce value through transformation, collaboration, and accountability. Leads enterprise workforce management program, including position control, labor benchmarks and performance, and operational excellence standards. Engages with executive leaders for coordination of workforce transformation initiatives.

• Leads operational excellence initiatives focused on increasing organizational efficiency and operating margin improvement.
• Supports and improves existing workforce management program, including the position management and control process.
• Develops labor benchmark standards and assessments for fixed and variable departments.
• Identifies workforce improvement opportunities and fulfills labor budget responsibilities.
• Partners with leaders on strategies to increase operational excellence.
• Acts as an internal consultant in support of increasing workforce value, operational excellence, and position control activities.
• Utilizes critical thinking and customer-oriented approach to respond to inquiries while providing support and education to leaders.
• Leads deployment of tools and other resources to assist leaders in achieving workforce-related objectives.
• Serves as a consultant to leaders across the enterprise on the implementation of workforce strategies such as staffing to demand, operating model, labor benchmarks, key performance indicator (KPI) and voice of stakeholder (VoS) initiatives.
• Acts as a subject matter expert on resources and tools for productivity analysis and management system-wide.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree in Business, Finance, Engineering, Nursing, or a related field.
• Five years’ experience in a complex business environment.

Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Benefits

• Paid Parental Leave: one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: instant access to earned, unpaid base pay through DailyPay (fees may apply).
• Upfront Tuition Coverage: upfront tuition coverage through FlexPath Funded for eligible team members.

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