Job Description

Position

Lounge Staff (Customer Service)

Job Overview

We are looking for friendly and service-oriented Lounge Staff to join our team in Hawaii. This role is ideal for individuals who enjoy providing excellent customer service in a relaxed yet professional lounge environment. You will support guests visiting the lounge and assist with daily operations.

Work Location

Waikiki
Ala Moana
Candidates must be able to work at both locations.

Salary

USD $19–21 per hour

Compensation will be determined based on skills and experience.

Working Hours

Shift-based schedule according to lounge operating hours (10:00 AM – 8:00 PM)

Part-time considerable.

Early Shift: 9:00 AM – 6:00 PM (1-hour break included)
Late Shift: 11:30 AM – 8:30 PM (1-hour break included)

Please note that working hours may be subject to change.

Job Responsibilities

Main Duties: Lounge Operations

Welcoming and assisting guests at the lounge reception
Maintaining the lounge environment (cleaning, organizing, restocking supplies)
Handling stroller and umbrella rentals, as well as luggage storage
Data entry and simple reporting tasks using Excel or similar tools

Additional Duties: Customer Inquiries & Support

Providing information on campaigns and promotions
Distributing and explaining promotional materials
Assisting customers with credit card theft or loss, including immediate reissuance support
Explaining credit card usage, reward points, and overseas travel insurance/benefits

Qualifications

Able to work at both Waikiki and Ala Moana locations
Transportation allowance provided (bus pass or parking reimbursement, up to a limit)
Availability to work on weekends (Saturday and/or Sunday is highly preferred)
Flexible to work both early and late shifts
Available for full-time work (5 days per week) preferred but Part-time can be considered
Bilingual: Fluent Japanese and conversational English
Must have valid work authorization in the U.S.
Candidates with OPT (recently started or starting soon) are welcome to apply

Job Tags

Hourly pay, Full time, Part time, Immediate start, Overseas, Flexible hours, Shift work, Afternoon shift, Early shift

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