Job Description

Salary Range: $45,000 - $70,000

Job Posting End Date: May 29, 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way .

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Microsoft Word, Excel – Basic

• Business Objects (preferred)

• SharePoint

• Excellent oral, written, and interpersonal communications skills to effectively interact with internal and external customers

• Knowledge of Aflac’s products and systems, company procedures, Aflac sales hierarchy, and basic state requirements

• Excellent grammar and proofreading skills

• Knowledge of the sales hierarchy structure

• Strong attention to detail

• Ability to effectively explain compliance requirements to the field force

Education & Experience Required

• Bachelor's Degree in Business Management or a related field
• 3 years of work-related experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• Related work experience and knowledge of insurance industry with specific focus on Aflac operations, systems, and business procedures

Principal Duties & Responsibilities

• Handles state-specific responses to the Field Force; gathers documentation and conducts research for all contest manual adjustments; works with various internal departments to obtain information while researching manual adjustments

• Uses various systems to run reports and view historical information for research purposes as well as verifying qualification history; ensures files are worked timely to ensure SLAs are met and acceptable levels of quality and productivity are maintained

• Prepares a variety of routine correspondence, such as memos, letters, name/address information, and primary or secondary data for review and approval; gathers, organizes, and formats data for management review; completes documents and responses to inquiries, following standard procedures; identifies and suggests solutions to administrative problems; coordinates support from other departments and/or divisions to resolve problems or complete assignments

• Communicates with Sales Leaders regarding adjustment file details/outcomes and/or program details.

• Pulls reports in appropriate system and reviews to determine if qualification can be approved based on adjustment request and within established criteria; performs assessment of final eligibility based on established requirements.

• Documents all manual adjustment details (to ensure all DOI information is captured) within the appropriate system; completes documents and responds to field inquiries, following standard procedures.

• Monitors pended files for due dates to determine if pending documentation has been received; monitors due dates to determine qualification for manual tracking to verify contest eligibility

• Works with RPM as a primary contest representative to conduct testing for field facing and internal reports to include qualifier detail/reporting to ensure coding is accurate based on program requirements

• Performs other related duties as assigned

Total Rewards

The salary range for this job is $45,000 - $70,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

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