Job Description

Job Title: Patient Care Coordinator
Location: 201 ROUTE 17 N, Rutherford, NJ
Schedule: Primarily evenings and weekends; preferred shift 12:00 PM–8:00 PM (including Sundays and holidays as needed) Allmed Benefits: Vision Insurance, Health Insurance, Dental Insurance and 401(k)
Pay Rate: $20/hr (Paid Weekly)
Contract: 02/20/2026 to 08/20/2026

Position Summary

The Patient Care Coordinator serves as the primary customer service representative for the office and is responsible for creating a welcoming and professional environment for patients and visitors. This role ensures accurate insurance verification to support reimbursement processes and facilitates smooth daily operations through appointment scheduling, patient communication, and administrative support.

Team Environment

The Patient Care Coordinator will join a diverse team of approximately 40 staff members. The organization fosters a collaborative, inclusive, and team-oriented culture, reflecting a true “melting pot” of backgrounds and experiences.

Key Responsibilities

Patient Interaction

• Greet patients and visitors warmly, creating a positive first impression

• Answer incoming phone calls, respond to inquiries, and route calls appropriately

Appointment Management

• Schedule, reschedule, and cancel patient appointments

• Manage provider calendars to ensure efficient utilization of time slots

Administrative Duties

• Maintain and update patient records

• Process patient intake documentation

• Verify active insurance coverage to ensure reimbursement eligibility

• Assist with billing processes and insurance claims

• Maintain strict confidentiality of patient information

Communication & Coordination

• Serve as a liaison between patients and healthcare providers

• Ensure clear communication regarding appointments and patient needs

• Maintain open communication with physicians and office staff

Customer Service Excellence

• Address patient concerns professionally and efficiently

• Monitor and manage wait times

• Ensure a comfortable and organized reception environment

Required Qualifications

• Minimum of two (2) years of experience in a healthcare setting

• Experience providing customer service in a medical office environment

• Familiarity with EMR systems, preferably EPIC

• Ability to work evenings, weekends, Sundays, and holidays as required

• Strong multitasking and organizational skills

• Ability to work effectively in a team-oriented environment

Preferred Qualifications

• Bilingual in English and Spanish

• Strong problem-solving abilities

• Demonstrated patience and professionalism in high-volume settings

• Proven team-player mindset

Licensure & Certification

• No professional license or certification required

Dress Code

• Uniform polo (Navy blue) with black or khaki pants

Interview Process

• In-person interview - Up to two rounds

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