Job Description

Job Title: Patient Coordinator Arabic Fluency

Location: New York, NY 10032

Pay Rate : $32-42/hr on W2

Shift: Onsite | Monday Friday | 9:00 AM 5:00 PM EST

Job Summary

The Patient Coordinator will serve as the primary contact and coordinator for international patients receiving care. This role involves managing the full referral and treatment coordination process, including medical records review, appointment scheduling, travel coordination, financial clearance support, patient orientation, and post-care follow-up.

The position requires strong cross-cultural communication skills, professionalism, and the ability to provide a high level of personalized support to patients and their families.

Required Qualifications

• Bachelor s degree in Business Administration, Marketing, Healthcare Administration, International Relations, or related field (Required)

• 40+ hours of professional medical interpreter training, language proficiency assessment, or national certification (if interpretation is part of the role)

• Medical Interpretation Certification Arabic (Required)

• 3 5 years of experience in:

  • Patient services environment

  • Tertiary care medical center or physician office

  • Healthcare setting, public relations, or luxury hospitality industry

• Fluency in English and Arabic (Verbal & Written)

• Strong communication, presentation, and cross-cultural interpersonal skills

Key Responsibilities

• Coordinate the entire patient referral and treatment process

• Review medical service requests and identify appropriate physicians

• Serve as liaison between hospital departments, physicians, and international patients

• Coordinate physician appointments and treatment schedules

• Assist with travel arrangements, hotel bookings, and transportation

• Support patient registration and financial clearance processes

• Accompany patients to appointments and provide ongoing support during visits

• Provide real-time Arabic interpretation during medical appointments and hospital services

• Maintain accurate patient records in the International Patient Record System (IPRS)

• Investigate and resolve patient concerns and complaints

• Manage post-discharge follow-up and communication

• Provide updates to embassies, insurance companies, and financial guarantors

• Participate in inpatient huddles and patient-related communications

• Assist leadership with international marketing and presentation activities

• Perform additional duties as assigned

Required Skills

• Strong organizational and coordination abilities

• Ability to manage sensitive situations with professionalism and discretion

• Excellent customer service and hospitality mindset

• Strong multitasking and follow-up skills

• Cultural sensitivity and adaptability in international patient interactions

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