Performs all check-in and check-out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.Provides support and information to providers to problem solve and manage complex administrative patient issues.Triages and manages complex telephone calls, utilizing courteous customer service skills. Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.Schedules patient appointments and schedules procedures using the Epic systems, Cadence and Epic Clinical programs. Manages Epic In Baskets & Epic WorkqueuesCoordinates and tracks appointments via Epic Follow Up Work Queue ListsAssists with training and orientation of new staff, where applicable.Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.Other duties as directed.
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