Job Description

Remote Customer Service Representative

• Department: Customer Support
• Work Type: 100% Remote
• Pay Rate: $20/hr (paid weekly + benefits) 
• Employment Type: Contract – Temp to Hire

Work Schedule

• Training Hours: Monday–Friday, 9:00 AM – 5:30 PM EST
• Regular Shifts (assigned after training):
  • 1 person for 8- 4:30 EST
  • 1 person for 9:30am - 6:00pm EST
• Scheduled lunch and break times provided

Position Overview

Symetra Financial Corporation is seeking friendly, dependable, and detail‑oriented Remote Customer Service Representatives to join their Disability Call Centre team. In this role, you will support members, providers, and internal partners by delivering  timely, accurate, and empathetic service related to disability, life, and leave‑of‑absence claims.

This is an excellent  entry‑level opportunity for candidates looking to build a career in  insurance, healthcare support, or financial services , with strong potential for  growth and advancement within Symetra.

Key Responsibilities

• Respond to inbound calls from members, providers, and internal partners regarding  disability, life, and leave claims
• Provide accurate, customer‑focused information while maintaining a high level of empathy and professionalism
• Gather and verify information required to open, update, and perfect claims
• Accurately document all interactions and claim details in internal systems while speaking with customers
• Process incoming documentation with high attention to detail and correct coding
• Issue timely claim acknowledgements and correspondence
• Meet or exceed call‑centre performance metrics, quality standards, and attendance expectations
• Remain compliant with all operational procedures and confidentiality requirements
• Work collaboratively within a call‑centre team environment while managing multiple systems and tasks simultaneously

Products supported may include:

• Short‑Term Disability (STD)
• State Disability Insurance (SDI)
• Absence Management (AM)
• Long‑Term Disability (LTD)
• Life Insurance
• AD&D

Required Qualifications

• 2–3+ years of customer service experience (call centre or customer‑facing environment preferred)
  • OR a Bachelor’s degree in lieu of direct customer service experience
• Strong verbal and written communication skills
• Ability to type 7,000+ KPH while speaking with customers
• High level of comfort working on a computer and phone throughout the day
• Proven ability to multitask, prioritise, and work efficiently in a fast‑paced environment
• Strong attention to detail and data accuracy
• Ability to meet strict attendance and performance metrics

Preferred / Nice‑to‑Have Skills

• Previous experience in  financial services, insurance, healthcare, or claims processing
• Knowledge of medical terminology, medical records, or healthcare claims
• Experience with member services, patient services, or provider relations
• Bilingual (Spanish preferred, but not required)

Ideal Candidate Profile

The ideal candidate is a team player with a  friendly, caring personality who takes pride in delivering excellent customer service. You are dependable, detail‑oriented, and comfortable handling sensitive information, while maintaining empathy and professionalism on every call.

Employee Value Proposition

• 100% remote work environment
• Structured training and ongoing support
• Clear pathways for growth—many employees begin in customer service and move into advanced roles
• Opportunity to gain experience with a well‑established insurance and financial services organisation
• Temp‑to‑hire opportunity with long‑term career potential

Job Type & Location

This is a Contract to Hire position based out of Enfield, CT.

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Apr 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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